Prices / Currency

We operate in Pounds Stirling (£).  We offer prices in Euros and US Dollars for comparative purposes.  The prices quoted are as accurate as we can make them but ultimately, the price paid will be determined by the exchange rate used by your chosen payment method.  There should not be a significant difference between these exchange rates but small differences are possible.  If you think a mistake has been made, please contact us.

All prices are inclusive of UK taxes.  We are not currently registered for tax so we are unable to provide goods exclusive of tax.  Nothing will be added during the checkout process.  Tax in the UK is charged at 17.5%.

Dispatch

We aim to dispatch all orders within 24 hours of receiving cleared payment.  If payment is received before 2pm, we will try to dispatch your order the same day.  If it is not possible to meet our aim, we will email and explain why.  Please note that if paying by cheque your order will be delayed by the banks clearing system.  We will email to confirm that funds have cleared and your order has been dispatched.

Returns

We are happy to accept returns for any reason providing they are returned in the original packaging in 'as new' condition and suitable for re-sale.  We expect returns to be sent within 7 days of receipt.  Please email before sending anything back to us so that we can arrange a swift refund on receipt.  Unfortunately, we cannot accept returns without prior arrangement.

We always recommend that items are returned using a postal service that is signed for or trackable online.  You will be responsible for the cost of of all postage (both to you and back again), but we will refund the full purchase price of the item.

All items are fully inspected before dispatch.  However, should you receive an item that is faulty, we will refund the full purchase price including standard postage, or replace the item.  If you receive a faulty item, please notify us as soon as possible.  We may be able to accept photographic evidence of damage or fault in lieu of a return.

Anything You're Not Sure About?

Please email us or use the details on the Contact Us page to get in touch. 

Problems With This Website?

If you experience any problems with this website please report them.

Worried About Online Purchases?

If you would prefer, we will be happy to accept orders by email, phone or post.  We can accept credit cards for telephone orders or you could send us a cheque with your order either hand written or using the postal order option in the checkout.